Overview
At Safeguardtech.pro [represented by Triglav Sentinel Ltd], we strive to provide our customers with quality online vulnerability assessment services and digital products in the field of cybersecurity. We want you to be completely satisfied with your purchase, but we also understand that circumstances may arise where a refund is necessary. Therefore, we have developed the following refund policy to ensure fairness and transparency:
1.Refund Eligibility for Online Vulnerability Assessment Services:
1.1. Refunds will only be considered if you encounter a critical issue that prevents the successful completion of the vulnerability assessment, and our support team is unable to resolve the problem within a reasonable timeframe.
1.2. Requests for refunds must be made within 14 days from the date of purchase.
1.3. To be eligible for a refund, you must provide detailed information about the issue you are facing and cooperate with our support team in troubleshooting the problem.
2.Refund Eligibility for Digital Products:
2.1. Refunds for digital products (e.g., software, e-books, or online courses) will only be considered if: a) The product is proven to be defective or not as described. b) You encounter technical issues that prevent you from accessing or utilizing the product, and our support team is unable to resolve the problem within a reasonable timeframe.
2.2.Requests for refunds must be made within 14 days from the date of purchase.
2.3. Refunds will not be provided if you simply change your mind or if the product does not meet your personal expectations.
3.Refund Process:
3.1. To request a refund, you must contact our customer support team at [contact information], providing your order details and a clear explanation of the issue.
3.2. Our support team will review your refund request and may require additional information or evidence to evaluate your claim.
3.3. If your refund request is approved, we will initiate the refund within [X] business days, using the original payment method you used for the purchase.
3.4. Please note that depending on your financial institution, it may take additional time for the refund to be reflected in your account.
4.Exceptions:
4.1. Refunds will not be provided for any services or products that have been provided for free or as part of a trial offer.
4.2. Refunds will not be granted for any services or products that have been modified, altered, or tampered with by the customer or any third party.
5.Modifications:
5.1. Triglav Sentinel LTD reserves the right to modify, amend, or update this refund policy at any time, without prior notice.
5.2. Any changes to the refund policy will be effective immediately upon posting the updated version on our website.
We appreciate your understanding and cooperation in adhering to this refund policy. If you have any questions or require further clarification, please don’t hesitate to contact our customer support team.
contact us:
email: dy***********@***********ch.pro
WhatsApp chat: +447732231366